Once your order has been placed successfully, we will send you an email and/or an SMS confirming we have received your order.

We will then contact you via email and/or SMS confirming your order has been dispatched and provide you with a tracking number.

As a final step, you will receive an email and asked to write a review on your shopping experience with IDEA(HK) LIGHTING. This valuable feedback will help us to improve future customer experience and to grow into a better business.

Your order will be dispatched from our warehouse within 2-5 business days, if not stated otherwise. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated. 

Once your complete order has been dispatched you will receive a shipment email providing a tracking number.

Please go to our Tracking Service and enter the tracking number or your 4-digit order number together with the email address that was used when placing the order.

After receiving the shipment confirmation email, it can take up to 5-7 (5-10 for custom and handmade fixtures) business days until the tracking code is active. If you still experience problems, please don’t hesitate to email our customer service team at idea001@laidi.net.

It is perfectly normal that your shipment doesn't move in a couple of days. Please be patient.

Default currency is USD.
You can change currency with the Currency selector in the sidebar menu (also available in desktop version's header).

We accept payments from all major credit and debit cards, we also support local payment methods like iDEAL and Bancontact. For your convenience we also offer accelerated checkouts with PayPal, Shop Pay, Google Pay and Apple Pay.

We currently do not accept Cash on delivery.

A number of fixtures which hang from a single chain, cord, or with a small ceiling mount
(pendant lights) and some chandeliers can be installed on sloped/vaulted ceilings.

Note: Before placing your order, be sure to inform us where you are planning to install the fixture. It is advisable to send us a photo of your ceiling so that we can confirm if the selected fixture
can be installed properly. Email your inquiry to idea001@laidi.net.

Most of our fixtures’ suspension wires are adjustable. The specifications for the fixtures
can be found on their different product pages.

If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you can do so by emailing idea001@laidi.net.
Please include your full name, order number and email address within your request. Our Customer Service Specialists will check if it is possible to cancel/change your order before it is dispatched and if so, they will confirm your cancellation via email.

Cancellation and order changes due to customer remorse or incorrect purchase decision must be received within 24 hours after placing the order, otherwise we may not be able to change or cancel order processing.

As we work around the clock to dispatch orders as quickly as possible we may not always be able to cancel/change your order once it has been placed. If this is not possible you will need to return it back to our warehouse once delivered for a refund. 

Yes, we ship lights for FREE to all corners of this world. However, there a few exceptions.

We are a Swedish company that sources our lightings from several vendors within the US, Europe and Asia. Our largest warehouse is located in Guangdong Province not far from Hong Kong, where most of our orders are shipped from.